Troubleshooting

Most troubleshooting notes are to be found in the discussions on Codeplex - Find and then list any problems that people typically have, and of course give the solution

URL Rewriter Problems

Symptoms - Broken links when DotNetNuke version is 7.1 or greater (404 errors)

If your install of NB_Store results in some links such as back office and add new product from the product list results in 404 page errors then it could be as a result of issues with the DNN Url Rewriter that was implemented from version 7.1 of DotNetNuke.


Changes to DNN from version 7.1 have been made to the URL Rewriter and new installs are defaulted to Advanced mode. At this time this breaks some links for NB_Store and some other third party modules.

The current solution is to change the web.config file setting to HumanFriendly mode.

Look through your sites web.config for the following entry,

<add name="DNNFriendlyUrl" type="DotNetNuke.Services.Url.FriendlyUrl.DNNFriendlyUrlProvider, DotNetNuke.HttpModules" includePageName="true" regexMatch="^a-zA-Z0-9 _-" urlFormat="Advanced" />

Change to:

<add name="DNNFriendlyUrl" type="DotNetNuke.Services.Url.FriendlyUrl.DNNFriendlyUrlProvider, DotNetNuke.HttpModules" includePageName="true" regexMatch="^a-zA-Z0-9 _-" urlFormat="HumanFriendly" />


Then clear your browser cache.


General module behaviour problems

Symptoms - Differences in display behaviour when signed in and signed out, yet you have already confirmed that the module permissions have been set correctly.

Ensure you have not modified the module cache settings on any of the store modules.


 

Last edited Nov 30, 2014 at 12:30 PM by robax, version 7

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